Patients wanted to connect to their healthcare providers across multiple channels and seek a high-quality service. Long hold times and unduly cumbersome processes can be frustrating for patients. Atom Healthcare’s team of empathetic, and efficient scheduling advisors are trained on customer service skills and healthcare knowledge to make every call a positive experience for your patients. We are able to determine the patient responsibility upfront to improve self-pay collections. We can also propose and set-up payment plans.
Trained scheduling advisors working with insurance providers, physician offices, and patients to prepare patients for appointments, and effectively coordinate care delivery.
Timely and effective follow-up to reduce no-shows, clear estimation of patient liability to prepare them for payments, and improved efficiency in care delivery.
Extended hours coverage to improve outreach to patients and ensure effective physician utilization
We work off your scheduling and revenue cycle systems and integrate our telephony infrastructure with ours to work as an extension of your front office team.
Atom Healthcare aims to transform healthcare business processes by applying global delivery, technology, automation, and seasoned professionals to help our customers achieve market leading outcomes.