Accounts Receivable Executives (AR Callers)

Accounts Receivable Executives (AR Callers)

Accounts Receivable Executives (AR Callers)

Imagine what you could do at Atom. We don’t just deliver services, we are constantly innovating to make an impact to the business outcomes of our customer. We are a team – it’s the diversity of our people and their ideas that drives innovation in everything we do, from new product development to high-quality healthcare business process service we deliver.

Join Atom, and help our customers deliver better care, each day. Bring passion and dedication to your job, and there is no end to what you can accomplish.

Job Location: Chennai

Job Description

  • Calling the Insurance companies (in US) and follow up on the outstanding Accounts Receivables

  • Responsible for ensuring delivery to client in adherence with quality standards

  • Monitor customer account details for non-payments, delayed payments and other irregularities

  • Review and report on AR aging to ensure acquiescence

  • Expedite calls to the supervisor when there is a delay in closure of transaction or crossing the processing time line as per contract

  • Analyze and call on new accounts and follow established procedures for processing payments and recommend improvements

  • Process and follow up on appeals to insurance companies

  • Assist in finding resolution of the outstanding issues on the AR claims

  • Address all the rejections, denials and unpaid claims in timely manner

  • Follow the procedures as per the SOP and document/report whenever the changes needed

  • Calling the patients to follow up on the outstanding Patient Account Receivables

  • Attending the patients/Insurance inbound calls and make the necessary document based on the actions

  • Take respective actions on all the correspondence within the timeline mentioned in SLA

  • Document all the activities in the control log

  • Meet productivity standards as set by the department

  • Assist with month-end closing activities and adhering to all company policies and procedures

Job Requirements

  • 1-4 Years of experience in accounts receivable follow-up / denial management processes

  • Knowledge on Denials management and A/R fundamentals

  • Fluent verbal communication abilities / call center expertise

  • Willingness to work continuously in night shifts

  • Basic working knowledge of computers

  • Experience of working on revenue cycle systems will be an advantage. We will provide training on client-specific system and processes

  • Knowledge of Healthcare terminology and ICD/CPT codes will be considered a plus


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