We provide service levels that exceed industry norms in several key performance indicators, including Average Invoice submission timelines, Average Invoice collection timelines & Query resolution timelines.
Follow-up with insurance companies via multiple channels
Website, fax, IVR, and phone- to ensure that they get accurate status of the claims. The goal here is to recover the funds owed to you as quickly as possible by continuously work on identifying and improving processes that can improve efficiencies at each step of healthcare revenue cycle management while meeting the industry’s best practices.
Develop policies and procedures for follow-up
Our team is responsible for monitoring the ageing bucket of the A/R, and they understand the most effective date for follow-up from the date of claims submission. Our team brings insights into which payers provide information online via websites and the effectiveness of such information. Armed with these insights, we work with our provider clients to improve the adoption of websites by registering with payers and reducing the effort in follow-up. At the same time, we ensure that the follow-up effort is not wasted because of information not being available with the payer.
Regular follow up with insurance companies is done to obtain the status of the claim, status of appeals, and reasons for denials. Based on the information obtained immediate actions are taken to resolve the claim by making corrections to the patient account or by initiating additional processes.